Airport Assistance Services at Narita Airport

Fast Track Assistance

During peak hours, congestion may occur at NRT immigration and security lines if a number of international flights arrive and/or depart at the same time. AirportAssist supports travellers in smoothly navigating through the necessary procedures with guidance.

It's a service that can be particularly useful for business travellers, families, the elderly or travellers with only a short time to connect.

Meet and Greet

The provision of a person whose name is known to the person who names him/her at the airport. Charges are available from the set-off area and also for check-in, checking bags and escort through the terminal.

On departure, a representative will be available to assist you with getting out of the airport and to your destination. Three systems and transport at Narita would be very useful for first-time travellers after a long flight.

Lounge Access

There are several airline and independent lounges, both at Terminal 1 and at Terminal 2 at Narita. Access is provided according to the airline status, ticket class, individual lounge membership or entry requirements.

AirportAssist can assist passengers in locating the correct lounge and destination within the terminal without having to search a large terminal.

VIP Airport Assistance

Comfort, privacy and coordination are the key ideas of VIP Airport Assistance at NRT. AirportAssist can help travellers with check-in, the airport procedures and from the airport to on-board their flight or vice versa.

It's a service that is suitable for executives, celebrities, families, and travellers who love having personal service throughout their journey at the airport.

Family & Special Needs Support

The facilities in Narita will be convenient, but it will be tedious to walk for a long time. AirportAssist can provide wheelchair parking and provide an escort for the family, elderly passengers and/or people with limited mobility to the airport.

Baggage & Porter Help

For those who have to carry several bags, travelling assistance with multiple bags can be a great comfort. Support is especially beneficial for families, groups or passengers who have just landed and are going to another city or hotel.

Transit Assistance

Narita is a massive connecting airport; the routes you'll follow will depend on your itinerary. In case of short transfers, AirportAssist can help travellers to find their way to the appropriate transfer security area, terminal or departure gate at the airport and thus prevent "mislanding.

Narita Airport Tips for Layovers & Connections

  • Check the terminal before travelling. The terminal areas are split into three: Terminal 1, 2 and 3, which serve the various airlines, and moving between the various terminals will cause additional delays.
  • Take care to follow transfer signs when travelling from abroad. Whether you have to go through immigration or collect your bags will depend on your ticket and the connection.
  • Wifi is available free of charge all over the airport. Check for gate changes via the airline's app and/or on the information screens in the airport.
  • International transfer will take at least 2 hours for a simple connection transfer. For travelling to different terminals or to different terminals on separate tickets or collecting/rechecking bags, longer buffers are safer.
  • For night flights, enquire if it will be possible to stay in the terminal according to flight and immigration status. If you're staying overnight nearby, you will find that the hotel is more comfortable.

WE ENSURE SWIFT, SMOOTH AND SAFE PASSAGE THROUGH AIRPORTS